Support

Stuck, or something looks wrong? Here is how to reach us.

System status

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Discord

The fastest way to get help. Open a ticket in the support channel — balance issues, bug reports, and account questions all go here.

Open Discord

In-game

Deposit not showing? Double-check you paid DonutAce exactly (/pay DonutAce <amount>) on play.donutsmp.net. Payments to a different name cannot be recovered by us.

Before you write in

  • The FAQ covers deposits, withdrawals, and fairness questions.
  • Bet disputes: grab the seed snapshot from your My Bets drawer and verify it on the Provably Fair page first — include the result in your ticket.
  • Limits and self-exclusion are self-serve on Responsible Play.